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FTP FAQ's

 

  1. How do I use Fetch (Mac users)

 
2. What are the files I see once I have logged in with FTP?

 3.
What is FTP

 4.
What address do I FTP to?

 5.
What FTP program do you recommend?

 6.
Where do I upload my webpages?

 7.
What are these files in my account?

 8.
Using Macromedia Dreamweaver

 9.
How do I publish with HoTMetaL Pro?

 10.
How do I publish with Claris Home Page?

 11.
How do I upload files with Pagemill?

 12.
Ho do I use Netscape Navigator Gold?

 13.
How do I upload files with Netscape Composer?

 14.
I uploaded my  website, but the under construction page still shows?

 15.
How do I upload files with WS_FTP?


1.  How do I use Fetch (Mac users) - Top
       

 Each time you run Fetch, the New Connection... window will be displayed. A profile contains the information needed to connect to your web site. Creating a profile now will eliminate  the need for you to configure the software each time you wish to connect to the web server via FTP.

To create a new profile, select "New Connection..." from the  File menu. Next, enter the Host (yourdomain.com), User ID (yourdomain) , and password for your web site.

Don't worry about the Directory option right now. When you  have your Host, User ID, and Password entered, click on the OK button.

Bookmarking the Connection

You should take the time, now that you have established your  connection, to make it easier for you to get here next time. Under the Customize menu, select New Shortcut. A window will pop up called Bookmark Editor. It will already have your  name, Host, and User ID filled in. Under Type, choose File from the popup menu. If you would like Fetch to remember your password so you won't have to type it in each time, type in  your password in the Password field. Now, under the same Customize menu, choose Preferences, and under the General tab, make sure the connection you just entered is selected as  the default shortcut. Next time you open up Fetch, your shortcut will be opened automatically and all you'll have to do is click the OK button!

How to Transfer Files

You need to double-click on www to get to your web directory. This is where all your files will be downloaded, and/or you will create subdirectories. The only system  directory that you may need to use is cgi-bin; this directory is reserved for custom scripts. To make your home page load automatically, name the HTML document "index.htm" in  lowercase and upload it to the www directory of your account. To upload a file or files, simply drag them from your hard drive onto the Fetch window when you are in the  appropriate directory or subdirectory. Be sure to upload HTML documents and scripts in Text mode and images in BINARY mode. Or to make life easier, click on the Automatic button as  shown in Figure 2B, and Fetch will decide the proper format. To transfer a file to a subdirectory, double-click the appropriate subdirectory to open it before transferring the desired file(s).

As soon as a file is uploaded to the web server, it is available for all to see. If, after uploading a file, you are still unable to see the updated file via Netscape, you need to hit the Reload  button in the Netscape button bar. Remember that you must first be connected to the Internet through your local Internet service provider in order to connect to the web server.
 
     


2.  What are the files I see once I have logged in with FTP? - Top
       

 When you initially log into your account you will see a directory listing similar to the following:

tmp
mail
public_ftp
public_html
www

DO NOT DELETE OR RENAME any of these directories. These directories are automatically setup by the system and required in order for your account to function. Deleting or renaming any  of them will cause fatal errors that can only be repaired by deleting and resetting your account. Deleting and resetting your account will inadvertently cause you to experience DNS  problems. DNS problems are not something that can be manually fixed, as they can only work themselves out in an unpredictable amount of time.

Of these directories, the ONLY ONE that is important to you is the www directory. This is the directory where you will upload your web pages and create other subdirectories that will  pertain to your web site. Your pages WILL NOT be viewable on a web browser unless they are uploaded to this directory.

When you initially enter your www directory, you will see a  directory/file listing similar to the following:

cgi-bin

index.html

Again, DO NOT DELETE OR RENAME any of the directories  within this folder. These are directories created by the system and are required in order for your account to function.

Of these directories, the ONLY ONES that are important to you  is the cgi-bin (this is where you will upload your cgi scripts) and any directories that you may create for your web pages.

As you add options from your Control Panel, such as the  Shopping Cart, Search Engine, install the Mail List software, or any other options you utilize from the Control Panel, the system will automatically create other directories within this  area. ANY AND ALL sub-directories and/or files created by the system are required by the system to make a particular function to operate and SHOULD NOT BE DELETED OR ALTERED  IN ANY WAY. The index.html page is the default entry page for your account and this file SHOULD BE REPLACED by one of your own design, but IT MUST BE named index.html.

This directory (www) is where you upload your other pages as well as create any subdirectories that you may need.

Below is a brief description of the different directories you may  or may not see when you log into your account at any given time depending on what options you have utilized from your Control Panel . These are only descriptions and these  directories should not be altered in any way unless we have instructed you to above.

File/Directory Name - Description

public_ftp - this folder is used for your anonymous users  to download public files.
tmp - this folder contains all access logs of visitors to your site
mail - this folder holds all POP mail accounts for your domain
public_html - this folder stores all html files for your domain (same folder as the www folder)
www - this is where you put all your html files and subdirectories (same folder as the public_html folder)

     


3.  What is FTP - Top
       

 File Transfer Protocol, or FTP, is the protocol used to transfer files remotely from a client to a server, or from a server to a client. Using FTP, you can transfer files in ASCII or binary,  depending on the type of file you are transferring. FTP is available 24 hours a day, seven days a week for your use. Each domain has its own FTP space. 
   


4.  What address do I FTP to? - Top
       

You can FTP to your account using either the IP address of  your site or by using ftp.yourdomain.com. Your IP address was assigned when you opened your account, and can be found in the welcome email you received, or on your control panel at  http://www.yourdomain.com:2082/ in the upper left. When you connect to your site, you are required to provide your username and password, for security purposes. 
     


5.  What FTP program do you recommend? - Top
       

We recommend Cute FTP. WS_FTP is another FTP program available from Ipswitch.
 
  


6.  Where do I upload my webpages? - Top
       

When using an FTP client to upload your files, you should  upload to the folder public_html or the www folder. The contents of these two folders will be the same no matter which you choose. You can create subdirectories under the main folder if you wish.  
    


7.  What are these files in my account? - Top
       

 Certain directories are created when your account is created or when you install AnonFTP. These include tmp, public_ftp, mail,   cgi-bin folder under www. These folders contain other files and programs that are needed to run certain items for your domain. If you are unsure what a particular file or  folder is needed for, please contact support. 
   


8.  Using Macromedia Dreamweaver - Top
       

 Configure Dreamweaver to specify the location of site files

A Web site consists of a series of files that ultimately all reside in one folder. The folder on the local computer that contains  all the files for a site is called the local root folder, and Dreamweaver must know its location to utilize site management capabilities. The local root folder can live  anywhere on the workstation's hard drive. It is best to locate the local root folder on a local hard drive, although the local root folder can be on a mapped network drive but error  messages will result when attempting to access the site files when the workstation is not connected to the local network. Never define the directory from which the pages are being  actively served as the local root folder. Try to select an appropriate location for the local root folder, to minimize the need to move it after it has been defined . If a new site is  being generated, simply create an empty folder where the site files will eventually be stored.

Once the basic site definition has been established, new pages  can be created and files from an existing site can be downloaded to the local root folder if working on an existing site.

Note: It is not recommended to define the Dreamweaver  application folder as a site's local root folder, because it also contains all the files for the program itself. Only files that are related to a site should be in the folder, because the contents  will eventually be uploaded to a server. Never save work in the Dreamweaver's application folder.

To establish a site in Dreamweaver, do the following:

1 Choose Window > Site Files (or press F5).

2 In the Site Window, select the pop-up menu next to the connect button. Choose the bottom option, Define Sites.

3 The Define Sites dialog box appears. Select the New button.

4 The Site Definition dialog box appears. Type the name of the site into the field next to Site Name. The name of the site is  for organizational purposes only, and will not appear on any of the pages when previewed in a browser.

5 Next, select the file folder icon to the right of the field Local  Root Folder. The Choose Local Folder dialog box appears. Navigate and select the folder that contains all the site files. After choosing the Select button, the dialog box closes.

6 In the Site Definition dialog box, a path now exists in the field next to Local Root Folder. This path is essential for Dreamweaver to maintain the site structure. If the location of  the Local Root Folder changes, repeat step number 5.

7 Note: A copy of the contents of the local root folder will probably be transferred to a server so that others may view  the Web pages once they have been completed. The next steps provide information for configuring the Web Server Information. It is not necessary to do so until files have been  created and are ready for transfer. Steps 7, 8 and 9 may be skipped until files need to be uploaded.
Select the Web Server Info category. The Site Definition  window changes to provide the choice of server access. Select Local/Network if the server lives on a local area network or FTP if the files will be transferred to a server that  is not accessible via a network.


8 If the files will be copied to a Local/Network server, select the file folder icon to the right of the Remote Folder. Browse  to select the folder on the server where the site files will be placed.

9 If FTP access is desired, enter the server information into  the appropriate fields in the Web Server info area. The specific information for these fields is unique to each server, and therefore must be obtained from the server administrator,  which in many cases is an Internet Service Provider (ISP). The FTP Host refers to the FTP address or IP address that calls the server. The Host Directory specifies the exact folder on  the server where the files will go. The Login refers to the user name or login for the service provider's account, and the password is self-explanatory.
The FTP Host, Login and Password fields are required. In some cases, a server may be configured to automatically route the user to the correct directory by default, and the Host  Directory field may be left blank, otherwise, enter the path to the directory where the Web files will be stored.

If the local root folder and remote directory information are  defined correctly when the files are selected and the Put button is clicked, the files will be transferred onto the server and the structure on the local machine and on the server will  mirror each other automatically. This ensures that the links will work correctly.

Note: Dreamweaver transfers the files in binary mode. If the  server requires a different transfer method, or if a proxy server is being employed, another FTP client such as WS FTP or Fetch may also be used to upload the files.


10 Select OK to close the Site Definition dialog box. Then choose Done to close the Define Sites dialog box.

Note: The other two categories, Check In/Out and Site Map  Layout are optional. Specifying the information is not required when defining a site. If desired, the information can be accessed at a later time through the Define Sites dialog box.

11 The Site Window now displays the contents of the local root folder. The local root folder displays on the right side of the site window by default. The path to the local root folder  will be visible at the top, if the folder contains any subfolders and files they will be listed below.

12 The site has now been defined. Existing files can be opened  by either double clicking on the file name or icon in the Site Window, or by selecting File > Open.

13 Create new files by selecting File > New. It is important to  save each HTML page right away because Dreamweaver cannot perform some functions on a page until it is saved. Therefore, immediately after creating a new document, it is  suggested to save each file inside the Local Root Folder by choosing File > Save.

14 Organization of the site structure is the next important step.
 


9.  How do I publish with HoTMetaL Pro? - Top
       

1. Put your site name in Site Name
2. Enter your domain name in Host Name.
3. Add your case sensitive username and password.
4. Path: www
 
      


10.  How do I publish with Claris Home Page? - Top
       

1. Virtual Domain Customers should enter their domain name for "Server Name".
2. Add your case sensitive username and password.
3. Virtual and non-virtual customers should leave Remote Directory blank.
 
     


11.  How do I upload files with Pagemill? - Top
       

1. After loading the Pagemill program, choose Site Mapping Information
2. Add your site name
3. Add a Host Name. Virtual domain users should enter their own domain name.
4. Move to the box titled Authentication. Leave Remote Folder Blank!
5. Add your username.
6. Add your password.
7. Click on Save Password if you feel it is okay to have your password remain in your local machine.
 
     


12.  Ho do I use Netscape Navigator Gold? - Top
       

1. After loading Netscape Navigator Gold, choose Options --> Editor Preferences
2. Check both the Maintain Links and Keep Images with  document options
3. Add the following to the Default Publishing Location Section
Virtual domain users should enter their domain name in Publish to
Virtual domain users should type http://theirdomain.com in the Browse to box
4. Click on Apply and then OK.

After editing your files, choose File --> Publish. The screen below will appear.
Click on "Use Default Location" to retrieve the information stored in the Editor Preferences.
 
      


13.  How do I upload files with Netscape Composer? - Top
       

To upload files with Netscape's Composer use the publish  button. In the Location field type ftp://yourdomain.com/www/ this will place the file into your webspace. Don't forget to include your username and password.

If you wish to place the file in a sub-directory you must first create that directory with the file manager. Then the location would be ftp://yourdomain.com/www/subdirectory.
 
       


14.  I uploaded my website, but the under construction page still shows? - Top
       

 Your files need to be uploaded to the "WWW" directory (also shown as "domain-www" directory).

Your homepage needs to be called index.html to overwrite our  default "Under Construction" page.
 
      


15.  How do I upload files with WS_FTP? - Top
       

1. When WS_FTP is loaded the first time, the following window will appear. If the window doesn't appear, click on Connect.
2. Click on New
3. Add the following to the Session Profile window
Virtual domain users should enter their domain name in Host Name
All users must enter their username and password in the appropriate boxes
Leave blank the Account and Remote Host boxes
Make sure the Anonymous Login box is not checked!
4. Click on Save.
5. Next you need to click "OK" to continue. This will connect  you to the webserver, where you will connect directly to the root ("home") directory of your account.

WS_FTP will display a split screen where files on the left-hand  side are within your own computer. You will see several folders on the right-hand side such as www.

You need to double click on www to get to your web  directory. This is where all your files will be downloaded, and/or you will create subdirectories.

The only system directory that you may need to use is  cgi-bin; this directory is reserved for custom scripts.

To make your home page load automatically, name the HTML document "index.htm" in lowercase and upload it to the www  directory of your account.

To upload a file or files, simply highlight the file(s) on the left and click the right arrow button (->) in the center of the window.

Be sure to upload HTML documents and scripts in ASCII mode and images in Binary mode.

To transfer a file to a subdirectory, double-click the  appropriate subdirectory to open it before transferring the desired file(s).

To create a new directory, click on the MkDir button when you are inside the www directory or subdirectory.

As soon as a file is uploaded to the web server, it is available for all to see. If, after uploading a file, you are still unable to  see the updated file via Netscape, try hitting the "Refresh" or "Reload" button. If that fails, you need to clear both disk and browser cache. This function can be found by selecting  Options>Network Preferences in Netscape. Remember that you must first be connected to the Internet through your local Internet service provider in order to connect to the web server.
 
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